By purchasing goods or services from ConferenceNational for the Head of Student Administration Conference 2026, the customer is deemed to accept these Terms and Conditions. We may amend these Terms and Conditions at any time. Conference Cancellation, Refund, Amendment Policy We understand that circumstances can change. Any amendments to a registration must be made in writing to ConferenceNational via hosa@conferencenational.com.au. If you cannot attend the conference after making a registration, there are two options: Name change or cancellation. • Registration Amendments: At any point prior to the event, you are welcome to contact us in writing to nominate a substitute delegate at no extra charge – ticket name change. Tickets will only be transferred on approval from the secretariat. Only one name change is free of charge. If there is a second request of name change for one ticket, an administrative fee of AUD 55.00 will be charged. • Refunds: Any amendment that is connected to a refund (for example changing registration ticket) will incur in an administrative fee of AUD 55.00 to be charged. Furthermore, credit card transaction fees must be paid by the delegate and will not be refunded. • Cancellation: We understand that sometimes a name change is not possible, and the registration needs to be cancelled. A cancellation request needs to be made in writing to hosa@conferencenational.com.au. A full refund less AUD 205.00 service fee AUD (150.00 cancellation fee & AUD 55.00 administration fee) will be issued for cancellations received before Monday, 27th July 2026. No refunds will be issued from Monday, 27th July 2026. Non-payment does not constitute cancellation. • Credit Card Transaction Fees: these fees must be paid by the delegate and will not be refunded. This is valid for making a registration, and for requesting a refund. Payments Full payment MUST be made at time of registration. Once registration is received a confirmation email and tax invoice will be issued. All registration ticket prices are displayed in Australian Dollars (AUD) and are correct at the date of offer. Any prices quoted may be subject to change until registration is confirmed. Sponsorship prices are issued in Australian Dollars (AU$). Registration Credit Card Payments We will neither collect nor store your credit card details. On the registration form, you will be directed to use the credit card payment facilities provided by SecurePay. Secure Pay makes the following statement on security: SecurePay is committed to data security. SecurePay uses a variety of technologies and procedures to help protect personal information from unauthorised access, use or disclosure. For example, SecurePay stores the data in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When SecurePay transmits sensitive information (such as a credit card numbers), SecurePay protects it through using strong methods of encryption required as per PCI-DSS. SecurePay is a level 1 certified PCI-DSS compliant provider. Payments by credit card can be made by Visa or Mastercard and will incur a transaction fee between 2% (Australian Cards) -3% (International Cards). Privacy Policy By completing this registration form, you acknowledge that the details supplied by you may be made available to the Conference Committee, the venue and accommodation providers (for the purposes of room bookings and conference related items only). Your details will be included in the delegate list unless you have indicated otherwise on the first page of this registration form. ConferenceNational is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secure. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your registration attendance only. Insurance It is strongly recommended and your responsibility to have insurance to cover medical, travel, and registration expenses in the event of unforeseen circumstances. Liability and warranty The Consumer Guarantees Act 1993 applies to the sale of goods or services to consumers. If the goods or services are acquired for a business, then our liability is limited to the contract price. Disclaimer The conference conveners reserve the right to change activities, topics and presenters where necessary. Neither the organisers (ConferenceNational) nor the conveners shall be liable for any loss caused by the cancellation of the conference where such cancellation is due to Force Majeure. The term "Force Majeure" means any circumstance beyond the reasonable control of the organisers including but not limited to war, hostilities (whether war be declared or not), terrorism, aircraft hijacking, military operation, riot, civil war, rebellion, civil commotion or unrest, natural disasters, Acts or Regulations of government, refusal to grant visas, explosions, transport delays, transport difficulties and the insolvency of airline carriers. The organisers will use all reasonable efforts to conduct the conference despite the intervention or occurrence of any such cause. Attendees are advised that photographs and videos may be taken during the conference and reproduced for promotional purposes. ConferenceNational can be contacted by calling 1300 79 20 30 or by emailing hosa@conferencenational.com.au Updated 30th November 2025